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Pioneering 'happiness' programme wins water award

 Pioneering ’happiness’ programme wins water award

Lanes Group plc has won the Health and Wellbeing category in the Water Industry Achievement Awards for its pioneering work to support its people in the workplace.

It has developed a wellbeing app for measuring happiness at work combined with a practical support programme led by a qualified wellbeing and mental health practitioner.

The initiative, developed by Lanes Utilities, the wastewater network services maintenance partner for Thames Water, was recognised at the Water Industry Achievement Awards held in Birmingham on 21st May 2018.

Guests at the ceremony were told judges had been so impressed by the strong submissions that they split the Health and Safety Initiative Award, giving the Health and Wellbeing Award to Lanes and the Safety Award to Affinity Water.

Judges were impressed by the way Lanes combined novel digital app technology with determined practical support to transform the lives of many colleagues.

The initiative aims to give genuine help to colleagues in need. For the company, this has the beneficial effect of underpinning high customer service standards, and retaining skilled and experienced colleagues, significantly reducing recruitment and training costs.

Lanes Utilities Director Andy Brierley said: "We're delighted that the people delivering our wellbeing programme have been recognised with this prestigious award. There are no boundaries for us when it comes to finding new ways to support our staff and deliver excellent and safe customer service."

Lanes Utilities, based in Slough, Berkshire, employs more than 1,400 people and operates 390 specialist vehicles to maintain 70,000 miles of sewers and drains on behalf of Thames Water, completing more than 1,100 jobs per day.

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